Speaker: Linda Ollmann, Director – Sourcing Operations, ModCloth
ModCloth is a womenswear company that strives to empower women along every step of their manufacturing process. The customer loves the clothing and the pieces can be utilized in many different ways throughout many different seasons.
As of right now, ModCloth does most of their sourcing partnerships with vendors in China, largely because vendors in China were able to give ModCloth the most efficient price point at the shortest lead time. However, ModCloth did start to look for vendors outside of China in countries such as Vietnam, Sri Lanka, and India, but they found that the lead times were still the shortest when they sourced with vendors in China.
While ModCloth wants to continue having short lead times to satisfy their customer, they have some new sourcing strategies that they are going to be implementing in the near future. One thing they are going to do is find the best suppliers possible to get their fabric from so that their customers are happy and can even possibly love the company even more than they already do. In addition to this, ModCloth is dedicated to pursuing sustainable practices and this includes within the factories that they partner with. They also want to find a way to continue having a shorter lead time from the time customers order a garment to the time it gets delivered at their doorstep, all while having a low carbon footprint and being as environmentally conscious as possible.
Just like every other company in the world, ModCloth was impacted by COVID-19. However, since ModCloth started out as an entirely ecommerce brand they were able to adapt to the new virtual norm very well. They decided that with the pandemic slowing everything down, it was important that they focus on improving the company from the inside out. This helped them become more stable internally so they could inevitably build the brand up again on the outside. People have been primarily shopping online due to the closure of brick and mortar stores, so ModCloth did not see too much of a dip in their sales.
ModCloth is very interested in what their customers want and need. Their customers have expressed a need for more sustainable clothing and fabrics and this is exactly what ModCloth wants to give to them. It was mentioned in the webinar that it is easy to put information about the sustainability of a garment in the product description on their website which helps the customer really understand where the piece of clothing they are about to purchase is coming from. This will help customers remain faithful in the brand as well as help the customer feel connected to the brand
Summarized by Lexi Dembo (FASH455 spring 2021)